BIG4 Ingenia Holidays Townsville

Best Flexible Rate / Stay 4 Save 20% / Spring Saver /Kids Stay Free & Midweek Special:

• Deposit payment for the first night is required at the time of booking.
• Reservations may be cancelled or amended until 2:00 PM on the day prior to arrival for a full refund.
• If cancellation is received after 2:00 PM on the day prior to arrival, the park will retain the first-night deposit as a cancellation fee.
• Failure to arrive on the reservation date will result in cancellation of the booking without refund or credit.
• The name on the reservation must match the name on the payment card. The cardholder and payment card must be present at check-in.
• Once your stay has commenced, no refunds or credits will be issued for unused nights.

Early Bird:

• Full payment for the entire stay is required at the time of booking and is non-refundable.
• Reservations cannot be cancelled, amended, or adjusted after booking.
• Failure to arrive on the reservation date will result in cancellation of the booking without refund or credit.
• This offer cannot be combined with any other promotional discounts, vouchers, or special rates.
• The name on the reservation must match the name on the payment card. The cardholder must be present at check-in.
• Once your stay has commenced, no refunds or credits will be issued for unused nights.
• Offer is subject to availability and additional conditions may apply.

Semi Flexible – 7 days:

• Deposit payment for the first night is required at the time of booking.
• Outstanding balance due in full at least 7 days prior to your scheduled arrival date.
• Bookings made within 7 days prior to arrival will require full payment at time of booking.
• Should you wish to cancel or change your booking more than 7 days prior to arrival, the park will retain the first night deposit payment.
• If the notice of your cancellation is received within 7 days of arrival, deposits paid are non-refundable.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Offer cannot be combined with any other promotional offer and is not valid with any other discount.
• The name on the reservation must match the name on the payment card. The cardholder and payment card must be present at check-in.

Summer Holiday:

• Deposit payment for the first night is required at the time of booking.
• Outstanding balance due in full at least 90 days prior to your scheduled arrival date.
• Bookings made within 90 days prior to arrival will require full payment at time of booking.
• Should you wish to cancel or change your booking more than 90 days prior to arrival, the park will retain the first night deposit payment.
• If the notice of your cancellation is received within 90 days of arrival, deposits paid are non-refundable.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Offer cannot be combined with any other promotional offer and is not valid with any other discount.
• The name on the reservation must match the name on the payment card. The cardholder and payment card must be present at check-in.

Visitors Policy

• Should you wish to register your visitors as guests for the day and have them use or enter the park’s pools, waterpark and all recreational facilities or areas, a $20 per person charge will apply. This includes spectators.
• Please enquire at Reception prior should you wish to have visitors and would like them to be registered to use the Park. Limits do apply.

Dogs are welcome on sites under the following terms.

• Guests must read and abide by the terms of this Pet Policy.
• All decisions regarding pets are at the Park Manager’s discretion.
• Blackout dates apply during popular periods and vary by park. Visit the page for your park of choice to see dates.
• All pets must be listed on the booking and reflected in the booking confirmation. Only pets included in the booking will be allowed on the premises, and the number of pets must match the details provided to ensure the price quoted remains accurate.
• Guests must accept full responsibility and indemnify the Park Manager/owner for any claims by (or injuries to) third parties or their property caused by or as a result of actions by their pet(s).
• Guests shall be liable for any damage or injury caused by their pet(s) and shall pay the park immediately for any costs incurred. Note: A minimum $200 cleaning charge may apply if a cabin has been soiled.
• All pets must be council registered and checked in at reception on arrival.
• Pets are only permitted in designated pet-friendly cabins and sites.
• Pets must never be left unattended and must be on a secure leash at all times when you are not in your tent or caravan.
• Pets must not interfere with other guests’ and residents’ quiet enjoyment: barking or aggressive behaviour will not be tolerated at any time and will result in instant departure, without refund of site/cabin fees.
• For health and safety reasons, pets are not allowed in any communal areas or park facilities under any circumstances. This includes (but is not limited to) amenity blocks, camp kitchens, pools, splash parks, playgrounds and lagoon areas.
• Pets may only be walked on park roadways.
• Owners are responsible for disposing of all pet waste appropriately.
• Guests are encouraged to bring their dog’s bedding.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.