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Any changes to reservations or cancellations may incur an administration fee of $25.00. All cancellations must be made directly with the park in writing. Upon cancellation, monies paid can be credited to a client account for future stays. Any money transferred for future stays at the parks will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived. A credit cannot be exchanged for a refund

• Cancellations received more than 14 days prior to the reservation date, will receive a full refund of monies paid minus any booking or administration fees.
• Cancellations made within 14 days from the reservation surrender the deposit. Any remaining monies can be refunded or applied to a client account.
• Cancellations made within 48 hours of the reservation, surrender all monies paid.

School Holidays*, Long Weekends*, Special Events*

• Cancellations made within 30 days of arrival from the reservation surrender the deposit. Any remaining monies can be refunded or applied to a client account.
• Full payment is due 14 days prior to arrival and will be forfeited if cancellation occurs within 14 days of arrival.

*2024/2025 Stay dates include, but not limited to:

6th December 2024 to 1st February 2025, 27th February to 3rd March 2025, 11th April to 26th April 2025, 30th May to 1st June 2025, 4th July to 20th July 2025, 26th September to 12th October 2025, 6 November – 11 November 2025.

Non-refundable Tariff

Full payment on booking. No refunds or changes to bookings are accepted.

3rd Party Bookings

Booking/cancellations policies for 3rd party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.

Pets are welcome on Caravan and Camping sites, at the Managers discretion. We do not allow pets in any of our accommodation.

Deposit is required at time of making a reservation.

• Prices are subject to availability and fluctuations may occur. The day’s best available rate will be offered at time of booking. Once you have made a reservation, you have agreed to and are locked into the day’s best available rate and our Terms & Conditions.  
• Your tariff is confirmed for the number of guests as per your reservation. Additional charges may apply for extra guests. If you exceed the maximum number of people available for the style of accommodation, including infants, children and adults, your booking will be forfeited on arrival.
• Minimum nights stays apply at all times of year. Once a booking is made, bookings cannot be reduced below the minimum night stay applicable at the time of booking. We do not apply refunds for early departures. 
• At check in an imprint of a valid credit card must be provided as security for any incidental costs; including but not limited to: damage associated with the room / resort facilities; any and all equipment hire and Pet Policy Bond.

We strongly advise travel insurance for all your holiday bookings to meet your personal requirements in respect to personal injury, illness, employment changes or weather conditions.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.