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All cancellations incur a $20 administration fee. To cancel or change your booking this must be done in writing by email. Changes and cancellations during long weekends, school holidays, Christmas, special events, and any booking with a minimum night's stay must be made more than 30 days prior to arrival. If a cancellation is within 30 days of arrival the deposit is forfeited. Cancellations at other times can be made up to 48 hours prior to arrival. If a cancellation is within 48 hours of arrival the deposit is forfeited.

Pets Welcome on Sites only, on application at managers discretion. Some date restrictions apply.

A deposit equal to the first night’s accommodation is required at the time of booking - The balance is due at check-in. Long weekends, school holidays, Christmas, special events, and any booking with a minimum night's stay must be paid in full 14 days prior to arrival - The Park will charge your credit card and send a confirmation to the email address supplied.

Electric Vehicle Charging - EV Charging: CFA Guidelines prohibit charging of electric vehicles within our park. Ask our staff about charging locations around town. DO NOT CHARGE FROM ANY CABIN OR SITE.

Reception hours are 8am to 6pm: Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night.

Special requests are on a request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.

A credit card must be produced in the name of the person staying at the Park on check-in. Any damage caused may be charged against that card. Some periods have a minimum night stay, please check these for long weekends, etc.

Adult rates apply to persons above 15 years. Children rates apply to guests aged 2 to 15 years. There is no charge under 2 years.

With the exception of medically certified guide dogs, dogs are not permitted in any Cabin, Ensuite, or common areas of the park including, reception, pool area, camp kitchen, amenities block, and playground.

Check-out time is 10am. Late check-outs can be arranged at an extra charge where available. Check-in time is from 2pm.

We reserve the right to refuse a booking at any time from any person reasonably believed to:

• Not be the person named on the booking request.
• Not be the person named on the credit card or not be authorised to use the card.
• Not be able to pay for any charges.
• May cause damage to the property of the Park or other guests.
• May exhibit socially unacceptable behavior.
• Be younger than 18 years and not accompanied by a responsible person over that age.
• Be concealing a dog or other unauthorised animal.

We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.