Phillip Island Park Lane Holiday Park

Off-Peak Season Cancellation Policy

If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability.

If cancelling within 7 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Peak Season Cancellation Policy

Includes public holidays, long weekends, school holidays and special events – bookings require a security deposit of the first nights tariff when booking. When booking online, full payment is taken at time of booking.

If more than 28 days notice is given for a reservation cancellation during peak season, guests will be refunded their full payment less a $50.00AUD cancellation fee per cabin or site. At least 28 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin or site type made. Date changes are subject to availability.

If cancelling within 28 days of due arrival date no refund will be given.

If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

First nights rate is required as a security deposit with payment in full required 28 days prior to check in for bookings during peak periods, or 7 days prior to arrival for bookings during off-peak periods. If booking only one (1) night stay a payment in full is required when booking. When booking online, full payment is taken at time of booking.

Group Bookings: Upon booking for a group (10 or more bookings), a deposit of one night's stay is required per Cabin/Site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per cabin/site booked and all remaining amounts will be refunded.

All rates are quoted for 2 guests only:

Extra person charge for cabin accommodation is:

• Adults (14 years old and older) – $20 per person per night
• Children (3 to 13 years old) – $15 per child per night
• ​Infants (0 to 2 years old) – Free

Extra person charge for sites and ensuite sites is:

• Adults (14 years old and older) – $15 per person per night
• Children (3 to 13 years old) – $12 per child per night
• Infants (0 to 2 years old) - Free

In accordance with the Disability Discrimination Act 1992, Service/Assistance Dogs are exempt from this policy and are welcome in ALL Park Lane Holiday Parks.

• For our guests who may experience severe allergy issues, we offer designated cabins that are strictly pet-free for your convenience. Please contact reception and speak to one of our friendly Guest Experience Officers who will be able assist in finding the right cabin for your next holiday. We cannot guarantee the availability of a pet-free cabin and therefore strongly recommend you discuss your preference upon booking your accommodation, rather than at check-in.

For dogs to be permitted in park and in cabins, they must meet the following criteria:

• The breed and size of the dog must be declared at the time of reservation.
• Dogs must be house trained and well behaved.
• Maximum 2 pets in one cabin.
• Pets are not permitted on the beds or couches within our cabins.
• Though we understand that dogs do bark, excessive and ongoing barking is not ideal for guests to enjoy a peaceful getaway.
• Dogs that shed excessively will not be permitted inside the cabins.
• For the health and safety of all our guests and their pets, all visiting dogs must be treated for fleas prior to arrival and be up to date on all vaccinations as required.
• “Dangerous Dogs” as defined in 34A of the Domestic Animals Act 1994 are prohibited within all parks.
• An 'Excessive Cleaning Fee' (from $150) will be charged if a cabin is left in an unacceptable condition due to pets e.g. pet hair on beds/couches etc.
• The acceptance of pets (including but not limited to dogs), is at the ultimate discretion of Management. Acceptance may be revoked at any time.

Our Doggy Do's & Don’ts:

• Dogs are the responsibility of their owners at all times and must not be left unattended inside cabins unless crate trained and enclosed in a suitable crate. Where dogs are kept in a crate in a cabin;
  • The temperature of the cabin should also be maintained in such a way suitable for the weather.
  • The dog must not be left unattended for extended periods of time or overnight.
• No wet or excessively dirty dogs are permitted inside cabins.
• Owners must pick up after their pets and deposit in the wheelie bins provided.
• All dogs must be kept on their lead whilst out in the park.
• Pet blankets and accessories are not to be washed in the cabin or communal washing machines.
• Guests are requested to advise reception of any loss or damages that may have been caused during their stay. Staff will review the situation and where necessary, charges will be applied as per the guest’s reservation terms and conditions.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.