Booking terms and conditions

Best Flexible Rate:

• Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival.
• First night is payable at the time of booking.
• Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival (less an administration fee of $50).
• If notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.

Early Bird:

• Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
• Reservations cannot be cancelled, amended, or adjusted after booking.
• If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay.

Semi-Flexible Rate (7 Day Cancellation)

• Reservations can be amended or adjusted up until 7 days prior to your scheduled arrival.
• First night is payable at the time of booking. Outstanding payment due 7 days prior to your scheduled arrival.
• Should you wish to cancel your booking you must notify the park 7 days prior to your scheduled arrival. Deposits will only be refunded if the park is notified 7 days prior to your scheduled arrival (less an administration fee of $50).
• If notice of your cancellation is received within 7 days to your scheduled arrival time, the park may retain all monies paid.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Reservations made within 7 days to arrival require full payment at the time of booking and are non-refundable.

Semi-Flexible Rate (30 Day Cancellation)

• Reservations can be amended or adjusted up until 30 days prior to your scheduled arrival.
• First night is payable at the time of booking. Outstanding payment due 30 days prior to your scheduled arrival.
• Should you wish to cancel your booking you must notify the park 30 days prior to your scheduled arrival. Deposits will only be refunded if the park is notified 30 days prior to your scheduled arrival (less an administration fee of $50).
• If notice of your cancellation is received within 30 days to your scheduled arrival time, the park may retain all monies paid.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Reservations made within 30 days to arrival require full payment at the time of booking and are non-refundable.

Summer Holiday Rate

• Reservations can be amended or adjusted up until 90 days prior to your scheduled arrival.
• First night is payable at the time of booking. Outstanding payment due 90 days prior to your scheduled arrival.
• Should you wish to cancel your booking you must notify the park 90 days prior to your scheduled arrival. Deposits will only be refunded if the park is notified 90 days prior to your scheduled arrival (less an administration fee of $50).
• If notice of your cancellation is received within 90 days to your scheduled arrival time, the park may retain all monies paid.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Reservations made within 90 days to arrival require full payment at the time of booking and are non-refundable.
• Pets are not permitted between 24th December & 31st January Yearly.

Stay 4 Save 20%:

• Minimum of 4 nights stay applicable.
• First night Non-Refundable payment is required at the time of booking.
• Reservations may be cancelled or amended up until 2pm prior to your arrival with the first night non refundable payment forfeited.
• If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
• Offer cannot be combined with any other promotional offer and is not valid with any other discount.
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay.
• If you wish to reduce your nights booked after commencement of your stay with us, we will hold your remaining funds in credit for 12 months from the day of cancellation.

For full terms and conditions which apply to all bookings, please contact the park.

Our park welcomes pets on Sites and Cabins that have the paw print logo. Please note, pets are not allowed to stay in Cabins and Sites from 24th December to 31st January, or during the Easter School Holiday period.

A deposit is required at the time of booking to secure your reservation. The deposit amount may change based on the tariff type selected. See terms and conditions of tariff types below in Changes and Cancellation.

Linen and Bedding: Bedding, linen and two towels are supplied for the main bed only. All other beds provide mattress protectors and pillows only. Linen hire is available at an additional fee.

Room Service: Please note we do not service cabins during your stay.

Tariff/Age groups: Infant - under two years old are free of charge, Child - 4-16 years old inclusive, Adult - 17 years old and above. Please note all guests must be 18 years of age or accompanied by a parent or legal guardian. Accommodation will be refused to guests not observing this requirement. Proof of age may be asked.

BIG4 Perks+ Membership Discount: Where a BIG4 member discount is applicable, you must have a valid BIG4 Perks+ Membership at the date of arrival.

Special Requests: You acknowledge that special requests are on a request basis and are not guaranteed at the time a reservation is made. Please note, our rates are for two people per night. Extra people as per our rates schedule.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.