Booking terms and conditions

CHANGES, CANCELLATIONS & REFUNDS

We know plans can change so we're always happy to refund (less an administration fee $100 peak periods / $30 all other times), you just need to let us know within the time frames stated below.

To make any changes or cancel your booking, a refund will only be given:

60 days prior to arrival for peak periods (December 23 - January 30, Victorian School Holidays & Long Weekends/Public Holidays); and

30 days prior to arrival for all other times. 

Keep in mind that if you cancel in less than these times, your deposit will be forfeited and no refund given. Please also note that we are unable to refund or credit your account for late arrivals or early departures. We highly recommend looking in to Travel Insurance options, which may cover you for any last minute changes or cancellations.

Dogs are allowed on sites only, strict terms and conditions apply.

TERMS AND CONDITIONS Payments - A credit card payment (Please note a 1.5% charge will be added to credit card payments) for the total amount is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Changes and Cancellations – Changes and cancellations for stays during high season must be made more than 60 days prior to arrival. If a cancellation is within 60 days of arrival and if accommodation can be onsold then a refund will be issued, less an administration fee. Cancellations at other times can be made up to 30 days prior to arrival and will be subject to an administration fee Reception hours are 9.00am to 5-30pm (9.00am-6.00pm summer). Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. A minimum stay of 7 nights applies during high season, a minimum of 4 nights at Easter, a minimum of 3-4 nights on long weekends and a minimum of 2 nights on other weekends. Adult’s rates apply to persons above 17 years. Children rates apply to guests aged 2 to 17 years. There is no charge under 2 years. With the exception of medically certified guide dogs, dogs are not permitted. Check out time is 10am. Late check outs can be arranged at an extra charge where available. Check in time is from 2pm. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • Be concealing a dog or other unauthorised animal "STRICT NO PARTY POLICY" "GROUPS BY PRIOR ARRANGEMENT ONLY" We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. 

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.