Booking terms and conditions

Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways:

• The deposit amount is refundable, less a $30 administration fee per booking, or
• The full deposit amount is held as a credit to put towards a future stay with BIG4 Aireys Inlet, to be used within 6 months. Credits are non refundable.
• Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid.
• Cancellations must be made in writing, via email.

Changing your reservation/s

• Change of dates must be made up until 30 days prior to arrival, subject to availability.
• Change of dates made within 30 days are also subject to availability.
• Any changes of rates for the new travel dates will require payment of the difference at the time the changes are applied.
• Reducing the number of nights for a current booking, (within 30 days of arrival), will result in a held guest credit for 6 months – these nights are non-refundable.
• Any minimum night stays that were current at the time of your booking will still apply.
• Early departure: No refunds or held credits will be given should you decide to reduce your stay as an in-house guest.

Pets Permitted:

• Pets are welcome on all sites and selected cabins year-round.
• Certified assistance dogs are permitted in all areas of the park.

Rules:

• Leads: Pets must be kept on a lead at all times within the park.
• Supervision: Pets must not be left unattended in cabins or at campsites.
• Control: Pets should remain under control at all times to ensure the safety and comfort of other guests.
• Waste: All pet waste must be immediately picked up and disposed of in the provided bins.
• Restricted Areas: Pets are not allowed in common areas, including the pool, media room, amenities, and camp kitchen.

Enforcement:

• Failure to comply with these rules will result in immediate eviction from the park.

To confirm your reservation/s, a deposit is required at the time of booking via credit card or funds transfer. Payment of the deposit via funds transfer requires actioning immediately to allow for processing, in order to confirm the reservation.

• Failure to receive a deposit will result in automatic cancellation of the booking/s.
• Payment of the final remaining balance is due prior to 30 days of your arrival date.

Travel insurance and weather events
It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events.

Vehicles
Strictly only one vehicle is allowed per site/cabin. Limited parking for additional/visitor’s cars is available outside the front fence of the park. Please contact reception prior to arrival if you are bringing a trailer or boat as we cannot guarantee space to park these on-site.

Fires
Fires are not permitted in the park (including coal based BBQs), other than our seasonal communal Fire Pit which is to be lit and managed by park staff only.