BIG4 Whiters Holiday Village

Booking terms and conditions

Check in

Check-in is from 2pm through to 6pm. Arrival after this time is available by contacting reception during office hours.

Check out

Check out time is 10am. Late check outs can be arranged at an extra charge where available.

Reception hours

Reception hours are 8:00am to 6:00pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Fees may apply to arrivals after 8:00pm. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.

Changes & cancellations

LOW SEASON - Should you need to cancel during the low season, your deposit less a $20 cancellation fee will only be refunded if we are notified prior to 9am on the day prior to your scheduled arrival date. 

If notice of your cancellation is received after 9am on the day prior to your scheduled arrival date, your deposit is not refundable.

SHOULDER & HIGH SEASON - Should you need to cancel during the shoulder or high season, your deposit less a $20 cancellation fee will only be refunded if we are notified at least 30 days prior to your scheduled arrival date.

If notice of your cancellation is received less than 30 days prior to your scheduled arrival date, your deposit is not refundable.

Pets

With the exception of medically certified guide dogs, dogs are not permitted.

Deposits & payments

A credit card deposit equivalent to the first nights’ accommodation is required at the time of booking - except for stays during High Season where a deposit of 50% of the total tariff is required. The Park will process a charge against your credit card and send confirmation to the email address supplied. The balance is due on check in. All cancellations will incur a $20 cancellation fee. Refunds will be offered for cancellations as per the above “Changes and Cancellation Policy”.

What you need to know

Booking Terms and Conditions:

Rates subject to change without notice, special conditions and minimum booking periods may apply.

Car Parking
Only one car per site is allowed, if there are extra cars, please check with staff on arrival for further information on where to park. Boat parking may also be available with prior arrangement.

Available on request and subject to availability:

  • Portable cot hire $10.00 per stay.
  • High chair hire $10.00 per stay.
  • ​Daily or mid-stay room service $45.00 per service.

We reserve the right to refuse a booking at any time from any person reasonably believed to:

  • Not be the person named on the booking request.
  • Not be the person named on the credit card or not be authorised to use the card.
  • Not be able to pay for any charges.
  • May cause damage to the property of the Park or other guests.
  • May exhibit socially unacceptable behaviour.
  • Be younger than 18 years and not accompanied by a responsible person over that age.
  • Be concealing a dog or other unauthorised animal.

We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.

In Park Perks

  • Early check in is subject to availability, can only be confirmed on the morning of check in.
  • Late check out is subject to availability, can only be confirmed on the night prior to check out.
  • Free Tennis Equipment hire is available from Reception and is subject to availability. Limit of one free tennis equipment hire per stay.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.