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At Tassie Getaway Parks, we understand that travel plans may change. We’ll always do our best to assist you.

Please note that special deals and Tassie Getaway Giveback promotion bookings are subject to separate cancellation policies, which are outlined at the time of booking. These bookings are non-refundable and non-transferable, unless explicitly stated otherwise.

For all other standard bookings, the following cancellation policy applies:

• Value Season: Cancel 7 or more days prior to arrival to receive a refund.
• High Season: Cancel 28 or more days prior to arrival to receive a refund.

Cancellations made within these notice periods will forfeit full payment.

If a refund is applicable, it will be less a $50 administration fee and any credit card processing fees (per site or cabin).

If any portion of your stay falls within a High Season period, the High Season cancellation policy will apply to the entire booking.

High Season Periods:

• 31 Oct – 3 Nov 2025 (November Long Weekend)
• 20 Dec 2025 – 21 Jan 2026 (Christmas/New Year)
• 22 – 26 Jan 2026 (Australia Day Long Weekend)
• 6 – 9 March 2026 (March Long Weekend)
• 2 – 6 April 2026 (Easter Long Weekend)

For bookings made well in advance, a deposit equal to one night’s stay is required at the time of booking. The remaining balance is due as outlined below.

If a booking is made within 7 days of arrival during value season, or after the balance due dates for high season, full payment is required at the time of booking.

Please note that special deals and Tassie Getaway Giveback promotion bookings are full pre-payment at time of booking.

The park will process this payment to the credit card provided and issue a confirmation email. A 1.5% credit card fee applies to payments made by Visa and Mastercard.

If you choose to pay by direct deposit, please include your reservation number and name as reference. #BSB: 067-018 ACCT: 1007-0678.

A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against this card.

High Season Full Payment Due Dates
Full payment is required by the following dates for bookings that include any of these high season periods:

• November Long Weekend (31 Oct – 3 Nov 2025): Payment due by 3 October 2025
• Christmas Period (20 Dec 2025 – 21 Jan 2026): Payment due by 1 October 2025
• Australia Day Long Weekend (22 – 26 Jan 2026): Payment due by 27 December 2025
• March Long Weekend (6 – 9 March 2026): Payment due by 10 February 2026
• Easter Long Weekend (2 – 6 April 2026): Payment due by 1 February 2026

Payment in instalments may be arranged in advance by contacting reception.

Value Season
All other dates not listed above fall under our value season, with payment due on arrival.

For this park

At BIG4 Tassie Getaway Parks St Helens, we welcome dogs on all sites and into a selection of our cabins. These cabins must be booked direct so to book your furry family member and yourself into a cabin please give the office a call as they are not available online. One of our friendly team will be able to go over all the details with you at the time of booking.

* $25.00 cabin cleaning fee applies to pet friendly cabins.
* Pets allowed on caravan & camping sites.
* Pets must not be left in cabins or sites alone at any time.
* Pets allowed in a selection of cabins, these MUST be booked direct to ensure the correct cabins are allocated.
* Pets are not allowed on any bedding or furniture that belongs to the Park.
* For the comfort of all guests pets should be kept on a lead at all times.
* We ask that guests please clean up after their furry friends.
* Pets must not enter any of the communal buildings with the exception of assistance dogs.
* Dogs accepted at the discretion of the Park manager.

We will have a registration form for you to fill in at the time of check in.

Reception Hours
Office Hours: 9am-5pm. These hours are extended during peak periods. As a courtesy, please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.

Pets

• Well-behaved dogs are welcome year round on caravan and camping sites and selected cabin accommodation, including all peak period times, at the Manager's discretion.
• Dogs are not permitted inside any of our non pet-friendly accommodation or facilities (with the exception of registered Guide Dogs), but they are permitted on cabin balconies.
• Please contact us directly to discuss your pet and travel needs.
• A $25 additional dog cleaning fee is applicable for all cabin bookings and is charged upon arrival.

Fees

• Site Extras: $15 per person per night. Cabin Extras: $25 per person per night.
• A credit card must be produced in the name of the person staying at the park on check-in. Any damage caused may be charged against that card. Minimum stays may apply over peak season or special events. There is no charge for children under two years old who sleep in a cot.

Bonds
A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.

Sites
Our powered sites may be large but please remember only one set up (one caravan, tent, motorhome or camper trailer) and 6 people max are allowed per site. 

Bunks
Australian Standards maintain that children need to be nine years old or above to sleep on the top bunk and even though it’s fun, they aren’t allowed to play on the top bunk either. Please make your booking with this in mind.

Smoking
Please note that smoking is not permitted inside any cabin, glamping tent, holiday park facilities or in and around the community areas.

Guaranteed Sites/Cabins
Please note that whilst we do our best to cater for guest requests, we are unable to guarantee site or cabin numbers. You are guaranteed a site or cabin within the category that you have booked.

Due to operational reasons, sites and cabins are allocated at the discretion of the park and may be moved without notice to a site or cabin within the same category, for example due to a maintenance issue or to accommodate a new booking.

Photography and Social Media
You and your children may be photographed for marketing purposes. Photos may be posted on social media. Please advise upon check-in if you do not wish to be photographed.

In Park Perks

• Early check in is subject to availability, can only be confirmed on the morning of check in.
• Late check out is subject to availability, can only be confirmed on the night prior to check out.
• Free treats on arrival.

Eviction
We reserve the right to evict guests from the park who are deemed by management to be:

• Behaving in a socially unacceptable way
• Causing damage
• Disturbing other guests
• Using unacceptable language
• Concealing a dog in unpermitted accommodation
• When all guests in a booking are under the age of 18
• Not the guests as stated on the booking and/or credit card
• Otherwise breaking Park Rules.

No refund will be given, and charges will apply for any damage caused.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.