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In the unfortunate event that you have to cancel your stay with us, the following cancellation and refund policy will apply:

• If you provide more than 72 hours notice of your cancellation, a full refund will be given.*
• If you provide less than 72 hours notice of your cancellation, your deposit will not be refunded.*

Alternatively, if you would like to retain your monies paid on your guest account this can be held for a maximum of 12 months from the date of cancellation, after this time all monies paid will be retained.

Unfortunately, we are unable to provide a refund for Early Departures or Change of Dates. Your booking is for a set time and once confirmed by you, any change will result in liability for payment of the whole of the time booked, unless you have cancelled in accordance with this policy.

Refund Conditions: If you have provided the necessary notice of cancellation as per the cancellation policy and you are entitled to receive a refund, please note that for security reasons the deposit will be refunded to the original method of payment i.e. credit card refunded onto the same card as the one the deposit was paid on.

Guests who fail to notify of cancellation or non-arrivals will forfeit all monies paid.

*Peak Times: Peak Times may be subject to different Cancellation Policy conditions. Please refer to your Booking Confirmation email for further details. Peak Times include school holidays, public holidays, long weekends, Easter, Christmas and some local events. 

Any bookings with pets must contact the park to discuss prior to booking. Pets only allowed on sites, not in cabins.