You will meet small insectivorous microbats, and larger fruit and nectar eating megabats like flying foxes. The Visitor Centre experience includes a short video about the hospital, and world-class interpretive signage. Personalised tours operate daily throughout the year, but bookings are essential, either online or by phone. Tours have a maximum of 12 people, usually begin between 3 and 4 pm, last about an hour and enable you to meet the bats up close.

Situated on five acres of landscaped gardens, and nestled in a tall eucalypt/rainforest valley, a visit to the Bat Hospital can also offer a great birding experience. Visit Hasties Swamp, a fabulous migratory bird wetland just down the road. The Bat Hospital attracts visitors, volunteers, students and researchers from around the world, and has won numerous awards for conservation. The Director and founder received an Order of Australia award in 2023 for this work.