Booking terms and conditions

Cancellations:

In the event that you have to cancel your stay with us, please be advised that all cancellations must be received in writing and sent to info@sphr.com.au from the Primary email address on the confirmed booking.

High Season – all QLD School Holidays, Long Weekends and Events  

Cancellations made outside 30 days of your scheduled arrival will result in a full refund less a $30 administration fee. In the event that your stay is cancelled and eligible for a refund, we may process to your original payment method which can take 3-10 business days.

Cancellations made inside 30 days of your scheduled arrival will result in all monies being forfeited.

 *Please note that Event terms and conditions at Sandstone Point Hotel are completely separate to that of Sandstone Point Holiday Resort. 

Shoulder/ Low Season – dates are subject to change  

Cancellations made outside 14 days of your scheduled arrival will result in a full refund less a $30 administration fee.  In the event that your stay is cancelled and eligible for a refund, we may process to your original payment method which can take 3-10 business days.

Cancellations made inside 14 days of your scheduled arrival will result in all monies being forfeited.   

Travel insurance and weather events

It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events.

Sorry, no pets are permitted into the resort.

Deposits
A deposit is required to secure each reservation. For all bookings a deposit equal to the first night’s accommodation/site tariff must be paid on credit/debit card at the time of making the reservation. Reservations will not be guaranteed without a deposit. 

Automatic Payment for Final Balance Owing
You will receive an email five days prior to your final balance due date. Please ensure sufficient funds are available on the debit/credit card you have provided at the time of placing the initial booking when your final balance is due. If our attempt at deducting the remaining balance is unsuccessful, your reservation is subject to automatic cancellation.

Payment Options & Policies
We accept Visa and MasterCard for all bookings. All credit & debit payments incur a merchant service fee of 1.05% for Visa/MasterCard & 1.30% for American Express in addition to the total amount payable. Transaction fees are non-refundable. EFTPOS can be used within the Resort and is subject to these same fees.

BPAY can be used to pay off your booking overtime. Your unique customer reference number can be found on your booking confirmation. 

BIG4 Gift Cards can be redeemed for accommodation charges. A valid Gift Card code must be presented to staff for redemption. Cards or Vouchers cannot be used to obtain cash advances, refunded, on-sold, or redeemed or exchanged for cash.

Sandstone Point Holiday Resort’s booking program, NewBook is PCI (Payment Card Industry) compliant and will hold credit card details for up to fourteen days after the booking’s departure unless the same guest has a future booking.  

I/We agree that I am personally liable for all costs and charges incurred, in the event that any such costs and charges are not paid in full at check out, the first available card on file will be charged.   

A valid credit or debit card must be provided on check in. This card may be charged a pre-authorisation to secure your reservation. This amount is up to the discretion of management and is subject to change.  

Arrivals and Departures

• Check in is FROM 12:00pm for Powered sites.
• Check in is FROM 2:00pm for Villas.

You must be 18 years of age to make a reservation and check in. All guests under the age of 18 must be accompanied by an adult such as a parent, stepparent, guardian or other responsible adult at ALL times. A child under the age of 18 must not be left unaccompanied at any time. This includes event weekends and school holiday periods.

• Check out time is STRICTLY 10:00am.  

Important Notice - Waterslide Closure:

Our waterslides will be taking a little break for their yearly maintenance & refurbishments on the dates below. But don’t worry, all your favorite spots—including the heated pools and swim-up bar—will be open and ready for fun as usual! *A small section of the kids shallow pool will also be closed for a short time to conduct tile maintenance.

*February 2026: Waterslides closed between Monday 23rd-Thursday 26th February 2026 (reopens Friday 27th afternoon). 

*August 2026: Waterslides closed between Monday 17th-Thursday 20th August 2026 (reopens Friday 21st afternoon).

Pets
We are not a pet friendly resort and do not allow any animals. We allow certified Guide, Hearing or Assistance Dogs on the proviso that the registered handler ID and/or paperwork is provided prior to arrival and the dog is wearing a harness/vest and leash at all times.

Visitors
We DO NOT allow day visitors that do not hold a current booking or who are not visiting another guest. Visitors of in-house guests are subject to the authorisation of management. During peak/busy times, management reserves the right to deny visitors entry to limit the amount of patrons using our facilities and for safety concerns.

Occupants
Once a booking is confirmed, the total number of guests stated at the time of booking will apply for the entire duration of the stay. Guest numbers are considered fixed and cannot be adjusted on a night-by-night basis. Should the room or site occupants number change, the nightly tariff will increase for the entire stay by $20.00 per person, per night.
 
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.

By accepting these Terms & Conditions, I/We agree and acknowledge that by entering the property myself, my guests and visitors all do so at our own risk, and the Owners/Management shall not be liable for any such injury, death or property loss and/or damage, including but not limited to the use of the resort pools, water play park, gym and other facilities. I/We agree that I am personally liable for all costs and charges incurred, in the event that any such costs and charges are not paid in full at check out, the first available card on file will be charged. 

All terms and conditions within are subject to change at the discretion of Management without notice. Further terms & conditions of entry can be found on your booking confirmation.