Powered Motorhome Site

1:00pm for Cabins 12pm for Sites

Before 10am on day of departure

8am - 5pm. If office unattended please press doorbell

LOW SEASON

• Cancel more than 7 days from arrival date - Full refund less a $30 cancellation fee.
• Cancel within 7 days from arrival date - Forfeit monies paid or leave as a credit to be used within 12 months.

MID SEASON - PUBLIC / SCHOOL HOLIDAYS / WHALE WATCHING SEASON

• Cancel more than 14 days from arrival date - Full refund less a 1 night deposit cancellation fee.
• Cancel within 14 days from arrival date - Forfeit monies paid or leave as a credit to be used within 12 months.

PEAK SEASON - CHRISTMAS / NEW YEARS / EASTER

• Cancel more than 28 days from arrival date - Full refund less a 1 night deposit cancellation fee.
• Cancel within 28 days from arrival date - Forfeit all monies paid.

CREDIT BOOKING - TERMS AND CONDITIONS

• Credit bookings are non refundable. Canceling credit bookings - Forfeits all monies paid.
• Credit bookings are only valid to BIG4 Hervey Bay Holiday Park.
• Credit bookings made - Subject to tariff season's.

NO REFUNDS FOR EARLY DEPARTURES

PETS

• Pets are allowed but must be kept under strict control and on a lead at all times.
• Owners are 100% responsible for their pets and must clean up after them.
• Pets are banned from the camp kitchen, playground and pool area (service dogs accepted).
• If any signs of aggressive behavior arise from your pets you will be asked to leave the park without a refund.

VISITORS

• Residents and guests are required to inform reception of any visitors.
• There is a register located in the office that all guests are required to complete and sign on arrival.
• A visitor fee is payable for use of park facilities or for each overnight stay.
• Park guests and residents are responsible for their visitors behavior.
• Failure to comply with any of the above requests may result in consequences. (Visitors include all who are not on a signed lease or included on booked accommodation)

VEHICLES

• Only residents and guest vehicles are permitted in the park, with a limit of 1 vehicle per site.
• Your vehicle must only be parked on your site as defined by management. No visitors cars are to enter unless approved by management. 

SPEED

• A speed of 5km/h (walking pace) applies to all throughout the park.
• You must obey the speed limit as the caravan park is a shared zone.
• Speeding will not be tolerated. 

STORING

• Any extra transport (cars, trailers, boats, motorbikes ect;) of any kind that need extra space to be stored during guest stays will cost a fee of $15 per item per day.

NOISE

• Please be courteous and respectful of others when it comes to noise.
• Any excessive noise after 9.30pm will not be tolerated.

INAPPROPRIATE BEHAVIOUR

• We reserve the right to eject any guest from the park deemed to be behaving in a socially unacceptable manner; that is causing damage to the park or disturbing other guests; who is using unacceptable language; or who is otherwise breaching the park's rules.
• No refunds will be given in such circumstances and charges will apply for any damage caused, losses or extra cleaning that result from this behaviour.  

CAMP KITCHEN

• Please be courteous for others and make sure you clean up after yourself.
• Camp kitchen lights will go out automatically at 9.30pm.

GAMES ROOM

• Games room hours are 8.30am till 8.30pm except for the school holidays, which will close at management’s discretion.
• Any theft or damage in the games room will be charged to the guest. No wet clothes, food or drinks in the games room.

POOL AREA

• Pool hours are 8.30am till 8.30pm.
• No children under the age of 12 are allowed in the pool area without a Parent or Guardian present.

WASHING

• Clotheslines are provided, washer and dryer machines are provided and are $1 coin operated.
• Washing power satchels are available in the office. No temporary lines to be erected at any time.                                                                    

CHILDREN

• We request that you always supervise your children in all areas of the park at all times.
• Parents and guardians are 100% responsible for their children, this includes any theft or damage.
• Bullying of any kind will not be tolerated.

SITES

• Management reserves the right to terminate any permit at any time.
• Strictly no refunds so please do not ask.
• Any damage to caravan park property will incur a fee for repair.
• Management accepts no responsibility for loss or damage to personal property or vehicles.
• We accept no liability for any damage caused by trees/branches at any time.

CABINS

• On departure please make sure cabins are left in a respectful manner.
• A cleaning fee will apply if the cabins are not cleaned as requested.

DAMAGE

• Please report any damage to park facilities or any potentially dangerous situation.

FIRES

• Strictly no fires in the park at any time.

FAILURE TO OBSERVE ANY OF THE ABOVE RULES MAY RESULT IN EVICTION FROM THE PARK

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.