Pandanus Retreat

2:00pm

10:00am

Mon-Fri 8am-4pm & Sat-Sun 8am-3pm

Changing Dates of Stay: Provided 14 days’ notice is given, we can honour this request. However, booking can only be changed once from the original booking dates.

Cancellation Policy: All cancellations must be received in writing. Please Note: This policy does not apply after the booking has commenced.
14 days+ notice: Refund of monies paid (excluding credit card transaction fees) less administration fee of $30.
Within 14 days from arrival date: No refund of monies paid.
Cancellation fee ($30): This may be redeemed when booking your next holiday with us (provided the rebooking is within 12 months of the cancellation date). When the cancellation refund is received, a letter will also be attached. This letter will act as a voucher for the $30 cancellation fee. This original voucher must be presented on arrival for this to be honoured.

A deposit is required to secure each reservation. A deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation or within 7 days of making the original booking. No reservations will be guaranteed without a deposit. Any outstanding balances must be paid upon arrival before check in. Additional deposits required for holiday and peak seasons: 50% of the total tariff is preferred to be paid 30 days prior to arrival and with the final balance to be paid on arrival.
Minimum booking periods:
Holiday Season: 2 night minimum.
V8 weekend: 3 night minimum.
While the above terms and conditions make for an easier transition into the holiday period for all of us we do understand that from time to time certain situations may arise where you are unable to meet the above deposit requirements – please contact reception if this is the case to make alternate arrangements.
Payment Methods: Visa/Mastercard/Direct Deposit/Cash/Cheque.
Personal Cheques & Electronic Transfers will not be accepted on arrival for payment of accounts. Personal Cheques & Electronic Payments will only be accepted if received 10 days prior to arrival. If a credit card number cannot be provided upon arrival, a $200 cash security deposit will be required for security.
Should there be any outstanding monies on arrival, they must be paid in full at time of check in.
For V8 Weekend bookings only:
1. Bookings received up until 1 March will require 1st night payment to secure booking (this must be paid within 7 days of making the booking).
2. Then 2nd deposit is payable by 1st APRIL – 2nd deposit is the FULL Tariff (less any deposits already paid).
3. Any bookings received after 1st April, will require FULL payment on booking, to secure booking.
4. Cancellations AFTER 1ST APRIL will forfeit ALL monies paid (Full tariff) unless room is re-booked at same rate.
Minimum 3 night booking on the Friday, Saturday, and Sunday, so all bookings must include these nights.

Payment will be taken on confirmation of your booking. This will be within 48 hours of your booking.

Check in time is between 2-3pm on day of arrival. Check-ins outside these times will not be accepted, unless prior arrangements have been made with the property. Please phone 08 8984 2888 to make arrangements. On arrival, you will be required to pay the balance of accommodation in full, you will also be required to leave a credit card# as a security deposit for any extra costs incurred during your stay. Check out time is 10am.

The above reservation has been guaranteed by initial deposit. Please see the following booking information on page 2 for further payment details. All deposits must be paid in accordance with these requirements. This reservation has been accepted for the number of guests stated. Additional guests will attract further charges and/or the requirement for additional sites. We reserve the right to move guests to the accommodation/site of our choice within the requested category, this includes guests that have requested specific sites or accommodation numbers together. We will always do our best to accommodate your request however it must be remembered that sometimes it is simply not possible.

Accommodation: All linen is provided in all accommodation & all beds are pre-made before guest arrival. A linen change/service will be offered if your stay is for more than 7 nights.

Parking: One car space is allocated per site. Visitor’s cars should remain outside the park grounds. No visitor cars are allowed in the park without consent from management.

Smoking: We do not allow smoking in any rooms or common areas, we ask that smokers respect non smokers and reduce the exposure at all costs.

Bicycles/ Scooters/ Rollerblades: These are allowed during daylight hours but guests should observe all the road rules including the wearing of helmets and necessary protective gear. CHILDREN MUST BE SUPERVISED AT ALL TIMES. These items are not to be used in the main entrance/exit area and the main street in the park. An in–house licence is needed for all guests to use and enjoy these items within the property. No skateboards or similar items are to be used within the park.

Looking for things to see and do whilst staying with us? Let us help you decide - we can easily book and arrange a range of tours and local attractions for you. Complimentary pick up and drop off is available with most tours that are booked from our office. Choose from: Crocodylus Park, Litchfield National Park, Katherine Gorge, Kakadu National Park, a cruise on Darwin's Harbour – just to name a few.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.