Booking terms and conditions

• A cancellation fee of $20 is charged for all cancellations ($50 on cabins during peak periods).
• Full payment for the booking must be made 1 month prior to arrival during peak periods.
• Cancellations advised more than 21 days from arrival date will receive a full refund less the cancellation fee.
• Cancellations advised more than 14 days from arrival date will only receive a refund if the allocated cabin or site can be rebooked.
• There is no refund for cancellations advised within 7 days of arrival.
• There are no refunds for early departure.
• Please telephone the Park directly if you have any questions about these Payment and Cancellation policies. 

To ensure the safety, comfort, and wellbeing of all its guests, we have a standard set of terms and conditions for those who wish to bring their dog to our pet friendly park.

• The dog owner must contact the park directly in advance of arrival to apply to have their dog accepted in our park. Special conditions may apply, including date restrictions and the payment of a security deposit.
• Upon arrival at the park, the dog’s acceptance will be at the Manager’s discretion. Upon acceptance by the Park Manager, the dog owner must then agree to and sign the a ‘Policy Dog Owner Agreement’ form.
• Dogs must be supervised at all times and never left unattended, including inside a tent, van, or other accommodation.
• Dogs must be on a leash at all times while not in a van or tent or other accommodation: there are no exceptions. A leash must be no more than two metres in length. No dog ‘runs’ are to be operated by dog owners.
• For health and safety reasons, dogs are not allowed in any common areas of the park, including cafes, pool areas, games rooms, camp kitchens, amenities, playgrounds, reception, or any public areas.
• Dog owners are 100% responsible for picking up and disposing of their dog’s waste in a sealed ‘doggy do’ plastic bag and disposed of in rubbish bins. These bags may be purchased from Reception.
• For health and safety reasons, dogs must not be washed or cleaned anywhere within the park (unless a designated dog wash area has been provided). Additionally, any dog-related accessories such as dog blankets should not be washed or cleaned within the park.
• Dog owners are personally responsible, and will be held to be so, for any and all personal injuries and/or property damage or losses in relation to any actions caused by or because of their dog.
• Dogs may only be walked in the designated areas of the park. Dogs are not to be walked around the park, including exiting the park, except via a designated route.
• The dog owner must agree that the Park Manager reserves the right to evict any guests whose dog is deemed noisy, disruptive, and aggressive or the subject of a complaint/s from other guests. It is the dog owner’s sole responsibility to control and manage their dog.
• If in the view of park management this has not happened to an acceptable level, the owner and the dog may be evicted from the park immediately.

With the exception of medically certified guide dogs, dogs are not permitted in cabins that are not specified as pet friendly.

Deposits and Payments for Cabin Accommodation

• A credit card deposit payment equal to the first night’s tariff is required on booking, unless otherwise specified.
• Bookings in peak and holiday periods may require a larger deposit.
• The Park will process a charge against your credit card and send confirmation to the email address supplied. 

• Adult’s rates apply to persons 16 years and above.
• Children rates apply to guests aged 2 to 15 years.
• There is no charge under 2 years.

• Reception hours are 9am - 5pm.
• Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements.
• Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night.
• Special requests made online are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.
• A credit card must be produced in the name of the person staying at the Park on check in.
• Any damage caused may be charged against that card. A minimum stay policy may apply during peak periods and special events.
• Check out time is 10am.
• Check in time is from 2pm.

We reserve the right to refuse a booking at any time from any person reasonably believed to:

• Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card.
• Not be able to pay for any charges.
• May cause damage to the property of the Park or other guests.
• May exhibit socially unacceptable behaviour.
• Be younger than 18 years and not accompanied by a responsible person over that age.
• Be concealing a dog or other unauthorised animal.
• We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules.
• No refund will be given and charges will apply for any damage caused.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.