Coolangatta

Cancellations and Refunds

• Cancellations within 14 days or less prior to arrival – a cancellation fee of 100% of the booking will apply to all bookings.
• Cancellations 14 to 30 days prior to arrival – a cancellation fee of 50% of total booking will apply to all bookings.
• Cancellations up to 30 days prior to arrival – an administration fee of $50 for cabins & $20 for sites will apply to all bookings.
• Cancellations for Peak period after full balance has been paid will incur a fee of 100% of the booking.   
• No refunds will be offered after the final payment date (1st September) for October Peak Bookings  
• No refunds will be offered after the final payment date (1st November) for Christmas Peak Bookings  
• No refunds will be offered after the final payment date (1st March) for Easter Peak Bookings
• Refunds are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules.
• Pricing is subject to change.
• Guest credit/debit card details are required to secure all bookings.
• Visa & Mastercard credit card surcharge of 0.5% applies to this payment option.
• Terms and Conditions are subject to change.
• Holiday Haven reserves the right to cancel or amend any bookings due to unforeseen circumstance.

Payment and Deposits

• Bookings are not transferable to other persons.
• A deposit of at least one night’s accommodation is required at the time of booking for all bookings made outside 30 days of arrival.
• Full payment is required 30 days prior to arrival for all off-peak stays to confirm the booking.
• Peak October Long Weekend – Deposit of at least 1 night’s accommodation is required at the time of booking. The full amount must be paid by 1 September.
• No refunds will be offered after the final payment date (1st September) for October Peak Bookings  
• Peak Summer Period Bookings Payment – Deposit of at least 1 night’s accommodation is required at the time of booking. Second deposit of 50% of the balance to be paid by 1st August. Balance must be paid in full by 1 November.
• No refunds will be offered after the final payment date (1st November) for Christmas Peak Bookings  
• Peak Easter Period Bookings Payment – Deposit of at least 1 night’s accommodation is required at the time of booking. Second deposit of 50% of balance to be paid by 1 September. Full amount to be paid by 1 March.
• No refunds will be offered after the final payment date (1st March) for Easter Peak Bookings  
• If payment deadlines are not met, Holiday Haven reserves the right to cancel your booking.
• Terms and Conditions are subject to change.

What you need to know

• Maximum 4 adults per cabin/site
• Persons under 18 (or persons on their behalf) are not permitted to make reservations. Unaccompanied minors will not be accepted as guests in the park.
• Infants – 0 to 5 years
• Children – 6 to 17 years
• Adults – 18 years +
• Park management reserves the right to cancel or amend any bookings.
• 1 car space is allocated per site booked. Additional vehicles must be parked in allocated visitor parking or outside the park.
• One (1) tent/ caravan/ camper trailer per site.
• Any additional structure requires Park Manager permission.
• All damages to park property will be charged to the client’s credit card.
• There is no smoking permitted in park accommodation or other buildings, including on cabin decks and building verandas.
• If you are traveling with a dog you must be on a dog friendly site/cabin and have signed the dog policy prior to your arrival.
• All bookings placed will be accepted in accordance with NSW Public Health Orders. If making a booking at A Holiday Haven Park breaches a Public Health Order, this booking will be cancelled.

Alcohol: Excessive use of alcohol and/or use of banned substances is considered a breach of park rules. Alcohol must not be consumed within children’s playground areas, pool, jumping pillow, and front office/kiosk. Offensive behaviour will not be tolerated.

Anti-Social Behaviour: Holiday Haven has a zero-tolerance policy towards abusive, offensive, anti-social or threatening behaviour directly or indirectly. Please do not hesitate to contact park management at any time regarding unreasonable noise.

Noise: Noise must be kept to a minimum at all times and noise must cease by 10pm. Please do not hesitate to contact park management at any time regarding unreasonable noise.

Boom Gates: Boom gate codes are unique to each vehicle and site and must not be transferred to any other person. The code will expire upon checkout. Tailgating through the boom gate will result in your code being cancelled.

Smoking: There is no smoking permitted in or within 10 metres of any park building or recreational area, this includes the accommodation decks and building verandas.

Vehicles: One car per site is permitted unless otherwise authorised. Visitor’s vehicles need to be parked outside the park or in the visitors' carpark.

Road Rules: For the safety of all guests, the park speed limit of 8km must be adhered to at all times. Please give pedestrians the right of way.

Your Site: Please ensure that your car, trailer, tent, caravan and other equipment are contained within your site and that any drawbars are facing (but not on) the road or access way, for easy removal and towing in case of emergency.

Once settled please remember –

• Strictly only 1 tent or 1 caravan or 1 camper trailer per site.
• No solid fuel or open fires are permitted.
• Not to feed the birds or other wildlife.
• No trenches to be dug on site.
• Grey Water must be directed to Sullage points. Where sullage points are not accessible, you are required to collect grey water and dispose into the designated sullage points.
• Gas bottles must be in date and under current certification.
• Connect only one lead to each power outlet. Double adaptors are not permitted.
• Caravans require a 15amp lead.
• Washing of vehicles, boats or trailers is not permitted on your site.
• Only ground sheets made of cloth or open weave material are permitted (no tarps).
• Please use designated dishwashing basins provided in camp kitchens and do not wash dishes in amenities blocks or in laundries.

Bikes and Scooters:

• Guests are welcome to ride bikes during daylight hours. Bikes must not be ridden in the Holiday Park once the streetlights come on.
• Reception, entrance to Holiday Park, car parks, amenity blocks and camp kitchens are high-traffic areas. Bikes must not be ridden in these areas at any time.
• Children must understand bike rules when riding within the Holiday Park, and high-risk areas such as T-Intersections.
• Children under 5 years must be supervised by an adult at all times when riding in the park.
• Bikes must be used on roadways only and not on the pathways. Riders must obey NSW road rules in the Holiday Park including:
• - Checking left and right before entering or crossing a road.
• - Give way to pedestrians.
• Australian and New Zealand Standard (AS/NZS 2063:2008) approved helmets must be worn when riding bicycles within the Holiday Park
• No Rip sticks, skateboards, roller blades, electric scooters, segways or hoverboards are to be ridden in the Holiday Park.
• The management of the Holiday Park are not responsible for any accident or injury caused whilst riding in the park.

Children: Parents are responsible for their children’s behaviour at all times. All children must be under parental supervision while on the recreational equipment or in the swimming pool. Children under 8 years must be accompanied by an adult to the amenities. Children must be onsite by 10pm.

Facilities and Amenities: All communal facilities are to be kept in a clean and tidy manner at all times. We ask that all facilities be vacated by 10pm, this includes the camp kitchen, BBQ and entertainment areas.

Bunk beds: In accordance with Australian Standard (AS/NZ 4220:2003) “Children under the ages of 9 years are not permitted to use the top bunk, children must not play on top bunk”.

Maintenance: We ask that guests report any required maintenance to the office during office hours.

Garbage: Please wrap or bag all garbage and place it in the bins provided. Only household waste may be placed in these bins. Garbage bags are available from reception should you require them. A recycling bin is provided for cans, glass, cardboard and P.E.T. bottles.

Security: All guests are responsible for securing their valuables at all times. While we do our best to maintain a safe park environment, including providing security during busy times, park management or Holiday Haven, takes no responsibility for any damage or loss incurred to your belongings during your stay.

Damage: We request that all guests and visitors respect the Holiday Park’s property, including the accommodation units and contents, gardens, amenities and facilities. Any damages will be at the cost of the person/s responsible and will be charged at the manager’s discretion.

Eviction: Park management reserves the right to evict any person from the park who breaches park rules or the conditions of occupancy.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.