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During peak periods (school holidays, long weekends, and special events), cancellations require at least 30 days’ notice for a refund (minus $30 cancellation fee). Less than 30 days’ notice to cancel NO REFUND APPLIES.

Early Departures & No Shows

Guests who leave early or fail to arrive without prior notice are not eligible for a refund or credit to future bookings.

Unforeseen Circumstances

If cancellations are due to unforeseen emergencies (medical issues, extreme weather affecting travel, etc), the park may offer a credit which is valid for 12 months for a future stay at management’s discretion.

Changing Dates

Guests may request a date change up to 48 hours before check-in, subject to availability and any applicable price differences (may incur a $30 cancellation fee and doesn’t apply during peak periods).

Non-refundable credits

In the event of cancellation within your specified cancellation policy period, management may offer a partial non-refundable credit. Credit is valid for a period of 12 months from your original arrival date. Previous tariff, discount or promotions applied will not carry over to the new booking dates chosen.

Any additional charges incurred after check in must be paid in full at the time of being incurred.

Credit Expiration

If you are offered a credit or elect to have a credit as opposed to a refund this credit will only be valid for 12 months and then it will lapse.

Payments

• PAYMENT of the total outstanding tariff is due at the time of check in – no exceptions.

If arriving after 6pm the balance must be paid by contacting our office during office hours.

• REFUNDS will only be paid on the same Credit Card that was used for payments and deposits – no exceptions.

Deposits

• OFF PEAK: Deposit of the first night’s tariff to be paid at the time of booking. Balance to be paid upon check-in.
• PEAK: Deposit of the first nights’ tariff to be paid at time of booking. Full payment of reservation to be settled 30 days prior to arrival.

For this park

Pet Policy

• We welcome pets to our caravan park and aim to provide a safe and enjoyable experience for all guests. To ensure harmony, please
• Management reserves the right to decline certain pets based on breed, size, or behaviour.

Supervision & Control:

• Pets must be always supervised and kept on a leash when outside.
• Owners must ensure their pets do not disturb other guests with excessive noise or aggressive behaviour.
• Pets should not be left unattended at any time. If you are going out, please take your pet with you or organise a pet sitter – speak to reception to help organise this.

Restricted Areas:

• Pets are not permitted in park buildings, including amenities, playgrounds, and food preparation areas.

Cleaning & Waste Disposal:

• Owners must clean up after their pets immediately and dispose of waste in designated bins.
• Additional cleaning fees may apply if pets cause excessive mess or damage.

Pet-Friendly Accommodation:

• Pets are allowed in all sites and designated pet-friendly cabins only.
• Bedding and food must be provided by the owner.

Liability & Responsibility:

• Owners are fully responsible for any damage or injury caused by their pets.
• The park is not liable for any incidents involving pets.
• Failure to comply with these rules may result in removal from the park without refund.
• Pet owners agree to indemnify Cooma Holiday Park and its employees against any liability, loss, or damage caused by their pets.

Behaviour

• Cooma Holiday Park has “ZERO” tolerance for any offensive, physical or verbal abuse or aggressive behaviour towards other guests or our team. Your booking will be terminated immediately, and you will be asked to leave without a refund. Relevant authorities will be notified.
• Unauthorised parties/functions are not permitted within the park. Parties / Functions can be organised in the camp kitchen at the discretion of management.

Quiet time starts at 10pm

• Our park is a family friendly natural environment. At all times all guests have the right to a quiet and peaceful stay with us. Excessive noise, unruly behaviour, drunkenness, or bad language will not be tolerated, and inconsiderate guests may be immediately evicted from the park.
• From 10pm all guests MUST refrain from playing music, loud talking, and any other noise that may disturb fellow guests.

Use of CCTV

• For the safety and security of all guests, CCTV surveillance operates throughout the caravan park. Footage may be monitored and recorded to ensure compliance with park rules and to maintain a secure environment. By entering the park, guests acknowledge and consent to CCTV usage as part of our security measures. We reserve the right to use these images for any security, legal or statutory reasons and pass these images onto law enforcement as required. If you have any concerns or inquiries, please contact park management.

Amenity Blocks

• Amenity blocks are provided for the comfort and convenience of all guests. To ensure cleanliness and accessibility, please use them responsibly. Guests are expected to keep facilities tidy, dispose of waste properly, and report any maintenance issues to park management.
• Smoking/Vaping, excessive water usage, and any behaviour that may cause damage or disruption are strictly prohibited. Park management reserves the right to limit access or take action in case of misuse.
• For everyone’s safe enjoyment we ask that children are supervised around amenity blocks.
• If you notice the amenities are not to the usual levels of cleanliness, please notify Reception so we can attend to them promptly.

Public Access

• All guests & day visitors must report to reception on entry. We have a duty of care to supply paying guests with a premium experience. Guests are permitted to have visitors on site provided it doesn’t impact on the experience of other guests. Visitors are not permitted to stay overnight, and management reserves the right to ask visitors to leave the park at any time.
• Visitors are required to leave the park before 10pm.

Social Media

• The caravan park may feature on social media platforms for promotional and informational purposes. Guests may appear in photos or videos shared by the park, but efforts will be made to respect privacy. If you do not wish to be included, please inform park management.
• Unauthorized filming, photography, or posting content that may harm the reputation of the park or other guests is prohibited. Park management reserves the right to request removal of any content that violates these guidelines. By entering the park, guests acknowledge and consent to responsible social media use.

Parking

• Each Cabin/Site is allocated one designated parking space. Additional vehicles must be parked in areas as directed by park management. Vehicles must not obstruct roadways, emergency access points, or other sites. The park is not responsible for any damage or theft involving parked vehicles.
• Guests must comply with all parking regulations, and failure to do so may result in penalties or removal from the premises.

Speed limit within the park is walking pace (8km/h) to ensure the safety of all guests, especially children.

Recreational Equipment Usage

• For the safety and enjoyment of all guests, the use of bicycles, skateboards, scooters, rollerblades, and other wheeled recreational devices is permitted only during daylight hours and must be confined to designated roadways and pathways. Riders must adhere to all safety guidelines, including wearing helmets where required by law.
• Parents and guardians are responsible for ensuring children use these items safely and respectfully. Reckless riding, excessive speed, or disruptive behaviour may result in restrictions on usage. The park is not liable for any injuries or damages resulting from the use of recreational equipment.

Other:

• Generators, axes and chainsaws are not permitted on park grounds.
• Any damage caused to the park facilities and common areas will incur a replacement charge.
• Smoking/Vaping is not permitted in any park facility or common areas.
• We reserve the right to refuse entry into Cooma Holiday Park. A full refund will be issued under these circumstances.
• Persons under the age of 18 must be accompanied by a parent or guardian.
• We will make every attempt to accommodate you in a specific cabin or site. From time to time, for operational reasons, we may need to relocate you to a comparable product.
• Inflatable swimming pools are prohibited from the park. As per the law any pool needs to have a permanent pool fence around it at all times which meets all necessary requirements.
• Management reserves the right to cancel any bookings at their discretion.
• Discounts: Only one discount type is valid at any time if discounts are applicable.

Catastrophic Fire Days

It is our Park Policy to follow all instructions issued by the CFA in order to keep both guests and staff safe from fire at all times. Should a catastrophic fire day be declared the following will apply:

• We will alert staff and customers as early as possible.
• Advise customers to leave the night before or early on the day to visit a safer area, such as a shopping centre or the CBD. Advise them to keep monitoring warnings and return only when it is safe to do so.
• No new bookings to be accepted for the Catastrophic period. New bookings to resume only once the period has ended.
• Any arrivals due on a Catastrophic fire day have the option to cancel for the period of the catastrophic fire period with a refund for that specific period only or rebook for a future date.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.