BIG4 Bays Holiday Park - Port Stephens

Cancellation requests must be received in writing via email to bookings@baysholidaypark.com.au before the final payment is due;

• 28 days prior to arrival for Christmas school holidays & long weekends,
• 28 days prior to arrival if you are part of a group (a group is 4 or more cabins/sites),
• 14 days prior to arrival for all other school holiday periods,
• All other times not mentioned above, 7 days notice must be given to cancel however final payment will be charged 2 days prior to arrival.

Payments made are strictly non-refundable for all cancellations including cancellations due to covid-19.
If cancellation request is received prior to the balance due dates above, the balance of your reservation will be waived and only the one night’s tariff is retained by Bays Holiday Park.
If cancellation requests are received after the final payment date, 100% of the tariff is retained by Bays Holiday Park.

One date change is permitted if requested prior to the final payment date, subject to availability.
No more than one date change is permitted.
Date changes are not permitted after the final payment date.

In the event of a Government enforced Country, State or LGA travel ban, any money paid is strictly non-refundable and will be held in credit to use towards another stay within 12 months of your original check-in date. The credit cannot be used in peak times such as school holidays and long weekends.

• No refunds are given if you choose to depart early for any reason.
• No refunds or postponements are permitted for bad weather.
• No refunds are given for any cancellations due to covid-19.
• No refunds are given if your stay is cancelled, or you cannot attend due to any reasons beyond the control of Bays Holiday Park. This includes but not limited to, fires, floods, road closures, travel bans or covid-19.
• Pets are strictly not permitted during peak times such as NSW School Holidays and Long Weekends. Please call reception if you are unsure of your dates. If you bring a pet with you during peak times, you will be asked to make alternate arrangements for your pet. eg take them home, find a boarding kennel. If this is not possible, you will not be permitted to stay and no refund will be given.

Deposits: A non-refundable deposit equal to one night's tariff is required to confirm a reservation. This deposit is non-refundable under all circumstances including cancellations due to covid-19. Full payment is required to confirm a reservation if reservation is made within the final balance due date.
Final Balance: The final balance is strictly non-refundable and will be automatically charged to the credit or debit card you provided:

Please note: You will be required to provide your credit/debit card details directly to BIG4 Bays Holiday Park via phone to be held securely in your reservation as your credit/debit card information will not be automatically provided to the park.

• 28 days prior to arrival for Christmas school holidays & long weekends,
• 28 days prior to arrival if you are part of a group (a group is 4 or more cabins/sites),
• 14 days prior to arrival for all other school holiday periods,
• 2 days prior to arrival at all other times. Notice must be given 7 days prior to arrival for cancellations outside of the above peak periods.

Can't bear the thought of leaving your pooch behind? We've got you covered with 6 different types of pet friendly accommodation! Bringing your dog on holidays is a breeze with many pet friendly beaches and cafes close by. Our team will be happy to give you all the information you need on arrival. We love having dogs of all breeds and sizes here at BIG4 Bays Holiday Park!

We want to continue to provide this option for our guests, so we have a few rules in place so everyone can have an enjoyable holiday.

• If you would like to bring a dog, you must request to bring your pet and receive approval before booking your holiday.
• Dogs are permitted year-round with strict capacity limits for the number of dogs allowed in the park at one time.
• If you bring a pet with you that has not been approved and we are at capacity for dogs permitted, you will be asked to make alternate arrangements for your pet. eg take them home, find a boarding kennel. If this is not possible, you will not be permitted to stay and no refund will be given.
• A $50 cleaning fee applies to cabin bookings with a pet.
• Dogs are only permitted on sites and in pet friendly cabins at staff discretion. Please note that only a select few of our cabins are pet friendly. Dogs are not allowed on the verandah of non-pet friendly cabins.
• Dogs are not permitted on any lounges or other furniture. Please bring your own pet bedding.
• A limited number of dogs are accepted at one time.
• Aggressive behaviour, excessive barking or noise will not be tolerated, and you will be asked to leave immediately.
• Dogs are not permitted in amenities, laundry, camp kitchen, pool area and playgrounds.
• Dogs must be kept on a lead at all times. This includes well behaved dogs.
• Dogs must not be left unattended. If you go out for the day, please take your dog with you.
• Please clean up after your dog and dispose of rubbish appropriately.
• If you disobey the pet policy, you will be asked to leave. In the event of this occurring, no refund will be given.
• Pet bedding cannot be washed in the main laundry. A free washing machine is provided to wash your pet bedding. Please see reception for a key.
• Dogs cannot be washed in the guest amenities. A free dog wash is provided, please see reception for a key.
• Cats are not accepted.

• A transaction fee of 1% applies to all card transactions (in park).
• Cabins & 'Cosy Caravans' check-in from 3pm. Powered & Unpowered Sites check-in from 12pm. Please advise reception if you will be arriving after 4pm.
• All cabins, cosy caravans and sites to be vacated by 10am on the day of departure.
• The tariff is based on the number of adults & children specified for time and duration of stay. Any changes to this detail may impact tariff.
• Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for your date of stay. Pricing quotes subject to change at anytime.
• Minimum stay requirements and set check-in dates apply throughout the year.
• Persons under 18 years old must be accompanied by a parent or guardian.
• Visitors are welcome and must register at reception on arrival (fees may apply). No visitors after 10.00pm. Guests are responsible for their visitor's behaviour. A $100.00 fee will be charged for any call out to a disturbance after 10.00pm.
• Confirmed sites will only be held for 24 hours after commencement date, unless otherwise arranged.
• We reserve the right to refuse entry into Bays Holiday Park.
• We reserve the right to cancel any bookings including bookings which are found to be part of a group.
• Site or cabin number requests are not guaranteed. We reserve the right to move your booking to an equivalent cabin/site category for the same period.
• A credit card pre-authorisation up to $200 will be required on check in.
• We reserve the right to charge a cleaning or damage fee determined by management if the cabin is left in an unacceptable condition. Smoking is not permitted in any cabin or cosy caravan. Charges will apply if there is evidence of smoke inside.
• Strictly no open fires are permitted in peak times. Coal & wood fuelled BBQs/cookers are not permitted. Gas & electric BBQs/cookers are permitted.
• Fire pits permitted from 1st May - 31st August. See below for rules.
  Fire pit rules;
  -Fire pits are permitted on campsites only. Strictly not permitted for Cosy Caravan, Cabin or Holiday House bookings.
  -Fires must be supervised by a responsible adult and fully extinguished when not in use.
  -Only small fire pits approx. 60cm x 60cm are permitted.
  -Fire pit use is subject to local fire bans and management discretion.
  -Please be respectful of your neighbours and ensure they aren't be smothered with smoke.
  -Fire pits permitted from 1st May - 31st August only. Strictly not permitted outside of these dates.
• If you are considering bringing your dog, please read our pet policy prior to booking. A $50 cleaning fee applies to all cabin and cosy caravan bookings with a dog.
• Pets are strictly not permitted during peak times such as NSW School Holidays and Long Weekends. Please call reception if you are unsure of your dates. If you bring a pet with you during peak times, you will be asked to make alternate arrangements for your pet. eg take them home, find a boarding kennel. If this is not possible, you will not be permitted to stay and no refund will be given.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.